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F.A.Q. PDF Print E-mail

Welcome to the F.A.Q. page this section is for customers who currently have a JET system Some of the questions might answer some other related issues as well!

                                            

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Question Category
How much should my replacement aerator cost?
Jet aerators are exchanged for new aerators based on a pro-rated exchange rate depending on the age of the motor by your Jet Distributor. If you... [more]
Service
My alarm is going off what should I do?
If your aerator alarm is on in your control panel try hitting the red reset button to see if the aerator starts running again. Don’t use the... [more]
Maintenance
How do I set the time clock in my control panel?
If you have an older Jet system that was installed with an aerator timer we do not suggest altering the time settings. If you feel you need to... [more]
Maintenance
When should I pump out my Jet system?
Jet recommends that your tank is air cleaned every year, and air cleaned and pumped every three years. However, just like a septic tank the... [more]
Maintenance
Should I turn off my aerator when I go on vacation?
If you are leaving for a week or two on vacation we suggest that you leave your aerator running while you are away. Although there is no waste to... [more]
Maintenance
Does my aerator really need to run continuously?
Yes. Our studies have found that the energy used from cycling a motor through hourly start up amperage spikes will use only slightly less energy... [more]
Maintenance
My aerator is noisy, what can I do to make it quiet?
If your aerator is running louder than usual call your Jet service technician to schedule a routine maintenance visit. This could be a sign of... [more]
Maintenance
Can I use any septic company to pump my Jet tank?
Although the only requirement before pumping is that you schedule a service visit shortly before the pumping we do recommend using a certified Jet... [more]
Maintenance
I am having relatives in for the holidays. Do I need to do anything to prepare my system?
For average guest visitation it should not be necessary to prepare your system for the changes in daily flow. In Jet’s laboratory testing the... [more]
Maintenance
How often should my Jet plant be serviced?
The suggested service schedule for a Jet system is one routine maintenance call every six months. Some states may require more frequent service... [more]
Service
Can I service my Jet plant on my own?
Some states allow for homeowners to service their own onsite treatment systems. If you are interested in servicing your own system you will need... [more]
Service
What should I do before I pump out my Jet system?
Prior to contacting a pumper company, check with your local Jet distributor to see if they can refer you to a certified Jet Pumper. A certified... [more]
Maintenance
I have an old model aerator. Will the new style work in my system?
Yes. All factory original Jet aerators are sized to retrofit into any Jet system, regardless of when it was installed. Make sure to use only Jet... [more]
Maintenance
I found another company on line that makes replacement aerators, is it O.K. to use these in my Jet system?
No. Off-brand replacement motors are not certified for use with your system according to the National Sanitation Foundation. There is no way to... [more]
Maintenance
How many gallons does my Jet system hold?
Although aerobic treatment plants, such as a Jet system, are typically sized by the gallons per day (GPD) of wastewater that they treat, it is... [more]
Info
How do I locate a local distributor?
That’s simple. Just use the distributor locator on this website, or call 1-800-321-6960 and ask to speak with a customer service representative. [more]
Info
How can I get certified to work on Jet systems?
In order to obtain factory certification to work on Jet systems you will need to complete our distributor application process and then attend one... [more]
Info
Can I use swimming pool chorine in my Jet chlorinator?
No. We do not recommend using any chlorine other than Jet-Chlor chlorine tablets in your Jet chlorinator. Other brands of chlorine are designed... [more]
Maintenance
Can I route my water softener backwash into my Jet system?
We do not recommend routing the backwash from your water softener into a Jet system, or any other type of biological treatment system. The... [more]
Maintenance
How can I tell if my aerator is still under warranty?
Jet aerator warranty begins when the warranty card is returned to Jet, or if no warranty card is received it begins the month it was produced... [more]
Info
Where is the serial number on my aerator?
The serial number is located on the foil data plate on the side of the aerator motor. If you cannot locate a data plate on your aerator call your... [more]
Info
How do I know if my Bio-Jet 7 has gone bad?
Bio-Jet 7 should have a mild perfume fragrance. If you notice a rotten, sulfur smell it is likely that the Bio-Jet 7 has gone bad. Typically,... [more]
Maintenance
My Jet tank smells, what should I do?
Call your local Jet distributor. Under normal operating conditions you should not notice an unpleasant smell near your Jet system. If you find... [more]
Maintenance
Can I buy products direct from Jet?
Jet Inc. is primarily a manufacturing facility and does not engage in direct sales to the general public. If you are experiencing difficulties... [more]
Info
Can I put chlorination and dechlorination tablets in the same dispensing device?
No. Using the same dispensing unit for both chlorine and dechlorination tablets can result in a dangerous chemical reaction. If your system... [more]
Maintenance
What is that black plastic material in my Jet tank?
The black plastic material in your Jet system is the BAT® media pack. Jet BAT® media is essential to the treatment capabilities of your system.... [more]
Info
Does that green cap need to be exposed?
Yes. The green vent cap on your aeration compartment cover must be free and clear of obstructions to allow fresh air to enter the Jet system. ... [more]
Maintenance
Can I have a garbage disposal with my Jet system?
Jet research has shown that the increased solids from a garbage disposal won’t negatively affect the performance of your Jet system. The... [more]
Info
Do I need to do anything special on wash day?
As with any onsite septic system it is best to try to stager your wash loads through out the week. Even though the Jet system’s fixed film... [more]
Maintenance
I was wondering if I could buy new parts (pump/aeroator) from the company directly?
Jet systems, parts and products are sold to, installed and maintained by local Jet distributors. Jet Inc. is the manufacturer of the Jet system... [more]
Maintenance
I know what tank pumping is, but what does media cleaning require?
Jet BAT� Media requires annual cleaning with a special tool called an air cleaning wand. This process is designed to remove excess bio-film from... [more]
Maintenance
What happens to my Jet system if my aerator is not working
If the aerator stops working in a Jet system the plant will begin to work like a conventional septic tank. Conventional septic tanks are... [more]
Maintenance
Why should I buy a Jet Aerator? Aren't they all the same?
Not all aerators are created equal. Many of the off-brand aerators on the market are not built to the same quality standards as Jet aerators, and... [more]
Maintenance
What is NSF?
Since 1944, NSF International, an independent, not-for-profit organization, has been committed to making the world a safer place for consumers. ... [more]
Info
The pre-treatment cover to my Jet system does not have a riser and the cover is buried. In order to have the pre-treatment portion of the tank pumped I need to locate the cover. In reference to the aerator mounting cover, in what direction and how far from the aerator should I start digging to locate the pre-treatment tank cover? Thanks.
The first thing to do is locate the inlet of the tank. If you have an exposed outlet riser, as most plants do, the inlet location should be the... [more]
Service
Our home has an older model Jet Inc. AReator. The "filter warning light" has come on. What should we do? Is there another pump in that section of our areator system?
Hello Lisa, The filter warning light is typically attached to a float in your upflow filter. If this light is active it usually means the... [more]
Service
I just ourchased a home with a pre-existing JET system. Anything I need to do before I let anyone use the bathroom?
As long as your aerator is running and there are no alarms (audible/visual) you should be okay. [more]
Info
My Jet system is 6 years old and has the 24" dia. black plastic cover that has been stepped on and cracked/broke. I also have a green vent cap that has been hit and is broke. Where can I find replacement parts?
Hello, The black plastic cover you'd mentioned is not something we carry. It's probably a part made by Hancor. The green vent cap on the other... [more]
Info
Does it hurt to turn off the aerator from time to time for three or 4 days in an effort to save electricity?
We don�t recommend that. The purpose of the aerator is to help keep the bacterial colonies thriving and we also recommend running your aerator on... [more]
Info
What kind of toilet bowl cleaner do you recommend?
Although we can�t recommend a specific brand to use, you should be safe with using a cleaner of an organic nature. Heavy plumbing cleaners and... [more]
Info
what is the manufacturer's suggested retail price for the 1000 gallon per day system?
The pricing of a Jet system varies depending on the complexity of the installation and discharge options. For an accurate quote please feel free... [more]
Info
Dear jet, I have a Jet system since 1990 when I purchased my home new. My system has a Model CP700 Control panel. I had to replace the control panel insert in Jan 2007 (after 16 yrs service) as the timer stopped working. The new insert timer has failed (9/2009) after only 1 1/2 years of service. The inserts are expensive ($99). What is the warantee on this part? Will Jet help me get a net insert at a reduced price? Thank you, Paul Nystedt Harrison, OH This e-mail address is being protected from spambots. You need JavaScript enabled to view it
The control panels and control panel inserts have a 30 month warranty just like our aerators. You may contact your local distributor and have it... [more]
Info
I am getting a sewer odor up through my sewer lines (bathroom/bathtub/sink).
The first thing you should check are the traps and venting of all the fixtures in the bathroom. Sewer gas can enter through a loose seal or dry... [more]
Info
 

 If you have any other questions please feel free to call or email us we would gladly like to answer your questions! 

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